What happens after I place an order?

After placing your order, you will receive a confirmation email containing your order number and receipt. Orders are usually shipped within 0–1 business day (excluding holidays). Customized products may take longer to ship.

Please check your spam folder if you do not see the email.

If you do not receive a confirmation email, please send us an email with the subject “Order Confirmation Not Received” and our team will contact you.

Order processing time

We aim to ship orders as quickly as possible. Processing time is 0–1 business day (Mon–Sat). Transit time depends on the carrier.

You will receive a shipping confirmation email once your order has been dispatched.

Which carriers do you use?

We use various reliable carriers, including Standard Shipping and DHL. For high-value orders, a signature upon delivery may be required.

How long will delivery take?

After shipment, delivery usually takes 6–12 business days.

Timing may vary depending on the order, but you can always track your shipment status.

How do I check my order status?

You can track your order using the tracking number provided by email. If you do not receive a tracking number within 7 business days, please contact customer support.