For the maximum optimization of customer experience, we offer lifetime warranty for our products. If you’re not satisfied with our products, you always have the right to return for refund and exchange (excluding shipping charges). If it’s our mistake that you want to return, we’ll also refund your shipping charge. If you require a full refund, returns must be resalable, clean, undamaged and complete with all manuals, accessories, documents and packaging. You can ask for a full refund within 30 days of receipt of delivery.
- If you want to return products, please contact us first to get the return address.
- All returns must be clean, undamaged, and complete with all manuals, accessories, documents and packaging.
- Limited Lifetime warranty: Transceivers, Fiber Splitter, CWDM/DWDM enjoy a life time warranty, Cables are consumable, they can enjoy a life time exchange and return service . Custom products cannot be returned if they’re functional.