For the maximum optimization of customer experience, we offer lifetime warranty for most products. If you’re not satisfied with our products, you always have the right to return for refund and exchange (excluding shipping charges). If it’s our mistake that you want to return, we’ll also refund your shipping charge. If you require a full refund, returns must be resalable, clean, undamaged and complete with all manuals, accessories, documents and packaging. You can ask for a full refund within 30 days of receipt of delivery.
- If you want to return products, please contact us first to maintain the return address. Please do not ship back products without permission, otherwise you shall take all consequences.
- All returns must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. Custom products cannot be returned if they’re fully functional. (Custom products refer to products manufacture according to customer’s detailed requirement)
- Limited warranty:
CWDM/DWDM Serials and Optic Splitter enjoy a ten years limited warranty, Transceivers have a five years limited warranty, and Network Interface Cards is three years limited warranty. The cables are consumable, they can enjoy a lifetime Exchange and Return Policy. The rest items usually enjoy one year limited warranty. Custom products cannot be returned if they’re functional.